Thank you for shopping at Bendjack! We strive to ensure customer satisfaction, and if for any reason you are not completely satisfied with your purchase, please review our return policy below.
1. Returns
- Eligibility: We accept returns within 30 days of delivery for items that are unused, in original packaging, and in resellable condition.
- Non-Returnable Items: Customized or special-order products, as well as items damaged due to misuse or improper installation, are not eligible for return.
2. Return Process
To initiate a return:
- Contact us at Contactbendjack@gmail.com or call +1 631-685-2098 with your order details.
- Once approved, we will provide you with instructions for returning the item.
- Please ship the item back in its original packaging and include the original receipt or proof of purchase.
3. Refunds
- Processing: Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed back to your original payment method (via PayPal).
- Refund Timeframe: It may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.
4. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Shipping Carrier: We recommend using a trackable shipping service. Bendjack is not responsible for lost or damaged returns.
5. Exchanges
If you need to exchange an item, please contact us at Contactbendjack@gmail.com. We will guide you through the process to ensure a smooth exchange.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will work with you to resolve the issue by offering a replacement or refund as needed.
Contact Us If you have any questions or need further assistance, please reach out to us at:
- Email: Contactbendjack@gmail.com
- Phone: +1 631-685-2098
Thank you for choosing Bendjack. We are here to help with any questions or concerns.